Over time we noticed these same questions cropping up from new and existing clients. If you can’t find an answer to what you are looking for please don’t hesitate to drop us an email with your query. Contact Us
Web Design
6 Questions.
How much does a website cost?
There are quite a few factors that going to influence the cost of your website, but we have general set prices for each package. Additional costs come from monthly hosting and optional extras.
How long does it take to have a web site designed?
The time frame is determined by the size of your web site, the complexity of your site design, and our current client design schedule.
What is web hosting?
Web hosting is a monthly fee that you pay to have your site accessible on the Internet. We can provide web hosting for our clients.
Can you use my company’s existing logo?
Yes, we can certainly use your existing company literature such as logos’, brochure, etc. for incorporating in to your new design.
If I already have a site can you help me improve it?
Yes. We can redesign or add content to an existing site, and costs less money than building one from scratch.
I live abroad. Can I use your services?
We create web sites for clients who are local as well as out of the country. By using the Internet, email and the telephone, it is possible to communicate effectively with clients in any location.
Social Media
5 Questions.
What is social media marketing (SMM)?
SMM involves promoting content in various ways to social media users, in attempt to increase traffic and exposure. SMM can involve developing content that targets social media users, building a network of other users, requesting votes from others, and anything else that involves getting votes and traffic from social media websites.
How many social media sites should I use?
While there are hundreds, if not thousands, of social media sites out there, it’s impossible to use them all. Generally, it’s more effective to use a small number actively, and if you want to have accounts at other sites that you use occasionally, that’s fine. Because part of being a successful social media user involves building a profile and a reputation at the site, it is much more realistic to achieve this when you’re using a small number of sites consistently.
How much traffic can I expect to get from social media?
You may get nothing, or you may get 100,000 plus visitors. Generally, major social media sites are capable of sending several thousand visitors, while smaller social media sites may send a few hundred or less. While this traffic is significant, it’s not the end of the story. Pages that draw a lot of inbound links are also likely to rank well in search engines, which can lead to masses of continues traffic as well.
There are so many social media sites, how can I keep up?
You’ll never be able to keep up with all of them, so don’t try to. Instead, find a few that you like and that are well-suited to the type of content that you want to promote, and just focus on them. You may want to use other sites occasionally, but dedicate most of your time and effort with social media to a few specific sites. This way you’ll get better results with the sites that are most relevant, rather than spreading yourself too thin and getting poor results with all social media sites.
Why do I need to add “friends”?
Many social media sites include a friends feature that allows users to connect. Social media is after all “social”, and building a network of other users and a stronger profile for yourself will lead to more influence. Many “power users” of social media get tons of votes for their submissions because they have so many friends, and those friends are more likely to see their submissions and to vote for them.
Search Engine Optimisation
6 Questions.
What is SEO?
SEO stands for Search Engine Optimisation. It’s the process, in which a web page or a web site is optimised for search engines. By optimisation, a search engine such as Google finds the page, includes it in the index, and displays the page when someone is searching for information regarding that topic.
Can You Get Me To #1 In Google?
We have had successful results, with many websites reaching number 1 in Google for their specific keyword. But not everyone can do achieve this, as there are a number of ranking factors, which Google will consider when compiling the search results. We try our hardest to achieve these results but it’s something we can’t promise.
How soon can I expect search engines to list my site?
Unfortunately, billions of web pages are indexed, and millions of web pages are being added every day. So it’s a matter of waiting till Google manually adds you to their listings, luckily we have a service with the SEO package that has proven to speed up this process.
Why is SEO recommended?
The search engines can have massive results on all size of businesses. It opens avenues of traffic which can bring high volume sales due to the high number of unique visitors day and night.
How can I keep track of the visitors to my website?
With our search engine optimisation package we will install a website traffic script for your website. This will allow you to establish how much traffic the site is getting, where the site traffic is coming from, what search engines are referring visitors, what keywords are being searched for to the finer details such as how long each page was viewed.
Which search engines are the most popular?
More than 90% of UK Internet users rely on Google for their search needs. Google ranks highly in popularity due to its simplicity and accuracy for delivering informative results.
Branding
4 Questions.
What is our branding approach?
We maintain the objective to let everyone know about your company, the services you provide and the values you stand by. Our approach is not to misguide your potential customers but to attract them through your reputation, reliability and efficiency.
What do you need to know from us?
Before going into the planning and strategizing steps, we will ask you in specific detail about your business, its history, achievements, services and the specific standards that you might maintain in production of your products.
How long does it take to brand my business?
We have no specific time frame, when dealing which such an important service. We have to gather all our knowledge and then start the creative process by working side by side with you to achieve the very best results for your brand identity.
What do you portray about us?
We do not believe in overstating when it’s about the brand reputation of your business. Therefore we portray facts, achievements and fundamentals that can attract customers to your business, we use this to create the ultimate brand identity.
eCommerce
11 Questions.
What is eCommerce?
eCommerce is the term used to describe the selling of products and services over the Internet. In the most general explanation, simply creating a Web site that advertises and promotes your products via a payment process.
How many products can I sell?
You can sell any number of products on your site, from just a few items to thousands.
Should I open an online store?
Online sales in the coming years are expected to total at least £9 billion, and that’s a moderate estimate, as more people worldwide gain access to the Internet, eCommerce and online shopping will become second nature to consumers and businesses alike.
What software do I need to set up an online store?
No software is required to establish a successful working online shop at any point.
What is a merchant account? How do I get one?
A merchant account enables you to accept credit cards as payment for the purchase of goods and services.
What do I need to handle real time, transactions myself?
If you want to handle online credit card transactions yourself, you will need an Internet-ready merchant account, a payment gateway service and an SSL certificate.
I already have a merchant account. Can I use it instead?
Yes. If you already have an Internet-ready merchant account you can use it with our eCommerce plan.
What is a payment gateway? How do I find one?
A payment gateway is a service that links your online store with your merchant account provider. This process reads the information from the order forms and translates that information for the merchant account. The payment gateway also confirms that the customer’s credit card account has the required credit available for the purchase.
You can attain a payment gateway separately from your merchant account, however you might find it easier to select a merchant account provider that additionally offers a payment gateway.
How can I assure my transactions are secure?
If your customers are submitting their credit card details to you online they will want to know that this information is safe and secure. The best way to relieve your customers’ concerns is to secure your site using SSL. When a site is secured with SSL, visitors will see a locked padlock in their browser window that shows the site is secure, and can be trusted.
What is SSL?
SSL (Secure Sockets Layer) is a method of safeguarding that information submitted through your site is secure and cannot be accessed by anybody else.
What is an SSL certificate? How do I get one?
An SSL Certificate, is an online document that contains the information necessary to establish a secure SSL connection.
Graphic Design
9 Questions.
What kind of graphic design services do you provide?
Our graphic design services are widespread and adaptable. We provide logo design, brochure design, illustrations, graphics for all media platforms, email design, marketing, stationery – including business card, letterheads, envelopes, mailing labels, and much more, and any other printing services your business may require.
What is the client’s involvement in the design process?
We fully discuss the project at hand with you from the beginning. We advise you to bring in any samples, colour combinations/swatches, and ideas you have. During the design process, we will ask you to approve certain milestones before we continue with design work.
How will I receive my design project once it is finished?
At your request, we will supply the electronic files to you on CD or via e-mail. We also keep a copy of your project on file for later updates or should you lose your copy.
Who owns the copyright for the work you complete?
Copyright is yours upon receipt of final payment. We do, however, reserve the right to use any work for promotional purposes.
How does your logo design process work?
We first discuss your business needs, target market, and uses for the logo. We then ask for samples of existing logos that you would like or dislikes, to acquire an idea of their own taste. Sometimes you might already have a design concept in mind. Other times, you might have no idea what you want. Either way, we make sure we’ve collected enough information before we begin work.
How many concepts come with my design?
Our graphic design services comes with only 1 initial concept. However, you also get 3 revisions, and are welcome to use one or all of those revisions as different concepts, but that will leave you without the revisions.
What if I don’t like what you design?
This is rare. Sometimes we hit the nail on the head first time, occasionally it can take a number of discussions and design submissions before the client is happy with the concept. Ultimately we always guarantee our clients walk away satisfied and we feel comfortable that we have put out a job to our highest standards within the confines of the timescale, brief and budget.
Can you provide product photography for our new catalog?
We can provide photography services as needed.
I need a PowerPoint presentation for my sales presentations?
We can help your business with the design and copyediting of power point presentations. We can also assist with animations within the presentation to keep the viewer interested throughout the performance.
